Traditional AMD vs AI AMD: When the Upgrade Actually Pays for Itself
Jason Shouldice
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Archive
97 posts published so far
Turning VICIdial Call Recordings Into a QA Program That Actually Improves Conversion
Jason Shouldice
Building a VICIdial Wallboard That Supervisors Actually Use
Jason Shouldice
When Your VICIdial Outgrows One Asterisk Box: A Kamailio Load Balancing Primer
Jason Shouldice
OpenSSL 3 Broke Your Asterisk TLS? Here's the 30-Second Fix
Jason Shouldice
VICIdial in 2026: What Changed and Why Your Old Install Guide Is Wrong
Jason Shouldice
Stop Guessing Your VICIdial Dial Level — Here's How to Tune It by Vertical
Jason Shouldice
Mining Your VICIdial CDR Data for Connect Rate Gains
Jason Shouldice
We Cut AMD False Positives from 18% to 4% -- Here's Exactly How
Jason Shouldice
How VICIdial's Timezone System Works (and Where It Breaks)
Jason Shouldice
VICIdial Remote Agents: Why Calls Break Behind NAT and How to Fix It
Jason Shouldice
VICIdial Voicemail Drops: The Setup Nobody Explains Properly
Jason Shouldice
The 8 Mistakes That Kill VICIdial Migrations (And a 30-Point Cutover Checklist)
Jason Shouldice
The 5 MySQL Views Every VICIdial Admin Should Build Today
Jason Shouldice
VICIdial AMD in 2026: A Tired Sysadmin's Honest Assessment
Jason Shouldice
Why Your VICIdial Answer Rates Collapsed (and How to Fix Your Caller ID)
Jason Shouldice
VICIdial Clustering: What Breaks at Scale and How to Fix It
Jason Shouldice
Why GoAutoDial Shops Are Switching to Vanilla VICIdial (And How)
Jason Shouldice
VICIdial Call Recording: The Storage Math Nobody Does Until It's Too Late
Jason Shouldice
5 MySQL Queries Every VICIdial Manager Should Run Before 9 AM
Jason Shouldice
Getting WebRTC Working in VICIdial Without Losing a Weekend
Jason Shouldice
Running Multiple Clients on One VICIdial Instance: A BPO's Isolation Guide
Jason Shouldice
Your VICIdial Callbacks Are Broken — Here's Why Nobody's Getting Called Back
Jason Shouldice
VICIdial Solar Campaigns: The Settings That Actually Move Cost-Per-Appointment
Jason Shouldice
Which Dial Mode Is Bleeding Your Campaign Dry?
Jason Shouldice